Privacy Policy

Homewell ("we", "us", "our") operates from 16 Ratchadamnoen Road, Phra Sing, Chiang Mai 50200, Thailand. This Privacy Policy explains how we collect, use, store and protect personal information provided by individuals who contact us, attend our sessions or use our services. Please read it carefully. If you have questions, write to us at [email protected].

1. Information We Collect

We collect personal information when you:

• Complete the contact form on our website (name, email address, phone number, message content)
• Book or attend a session or engagement (name, contact details, scheduling information)
• Engage with our Household Administration or Document Organisation Support services (household administrative data, file structure details — not document contents)
• Visit our website (technical data collected via cookies, described in Section 5)

We do not collect sensitive personal data (health information, financial data, identity documents) and we do not ask for or retain the contents of family or household documents we help organise.

2. How We Use Your Information

We use the information collected for the following purposes:

• Service delivery: To schedule and carry out sessions and administrative engagements you have requested
• Communication: To respond to your enquiries and provide follow-up after engagements
• Administration: To maintain records of services provided and issue any necessary documentation
• Website improvement: To understand how visitors use our site through aggregated analytics data

We do not use your information for direct marketing without your explicit consent. We do not sell your personal data to any third party.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance: Where processing is necessary to provide a service you have requested
• Legitimate interests: For administrative records, service improvement and responding to enquiries
• Consent: Where you have given explicit consent, such as for optional communications

Homewell operates in Thailand and processes data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). Where clients are residents of EU member states, we additionally seek to align our practices with the principles of GDPR.

4. Data Retention

We retain personal information only for as long as necessary:

• Contact enquiries: up to 12 months from the date of last contact
• Client service records: up to 3 years from the date of last engagement
• Website analytics data: aggregated and anonymised; retained indefinitely in aggregate form

You may request deletion of your data at any time by writing to us at [email protected].

5. Cookies

Our website uses cookies to support basic functionality and to understand how visitors navigate the site. These include:

• Essential cookies: Required for the site to function correctly (e.g. cookie consent preferences)
• Analytics cookies: Used to understand aggregate visitor behaviour (optional)
• Marketing cookies: Used for advertising purposes if enabled (optional)

You can manage your cookie preferences via our Cookie Policy page.

6. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or loss. These include:

• Access to personal data restricted to team members who need it for their work
• Secure storage of digital records
• Physical records stored in a locked office location
• Prompt investigation and notification in the event of a data breach

7. Your Rights

You have the following rights in relation to personal data we hold about you:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data, subject to legal obligations
• Right to data portability: Request your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (for example, referral resources mentioned in sessions). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting personal information to them.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected] and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the updated policy. For significant changes, we will make a reasonable effort to notify active clients directly.

11. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please write to:

• Email: [email protected]
• Post: Homewell, 16 Ratchadamnoen Road, Phra Sing, Chiang Mai 50200, Thailand